365 days return
Not sure if you are about to order the right product? No worries, we give you 365 days to change your mind!
The goods can be returned within one year. This gives you plenty of time to try and evaluate the products! You can test them as in a local store, but normal use or testing outdoors is not allowed.
You will be refunded the shipping costs, if you return your whole order. This does, however, not include the return shipping costs. If you return part of your order, you will not be refunded the shipping costs. In this case, you will pay for both the shipping costs as well as the return shipping costs. Unfortunately, we do not do exchanges. If you wish to order a new product, you are always welcome to place a new order!
Please contact us if you need any guidance on choosing a new product. We will gladly help you to find what suits your needs best.
Frequently Asked Questions
The order is a present. How much time do I have to return my order?
At SkatePro you can return your products within 365 days.
What is SkatePro's return address?
How do I exchange a product?
You can easily return your products to us and place a new order for the desired exchange item. As soon as we receive your return parcel, we will process a refund back to your original payment method.
Can I return every item?
No, not everything ordered can be returned. You can't return services that you asked us to perform to modify products and products which were customized to your needs. More details: Right of Withdrawal exceptions