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Shipping and Returns

Orders from Europe

Shipping time
2-6 business days, if all items of the order are in stock.

Delivery

  • Free delivery on orders from EUR 199
  • Delivery fees on orders with order value beneath EUR 199, see delivery rates below

Exchange & returns
At SkatePro we offer easy returns of your order within 180 days.

If the product size does not fit and you want another size, SkatePro will ship the alternative size to you free of charge. Please notice: You have to pay yourself for the return shipping costs.

You can read more about delivery, shipping time and returns below.

Delivery

Besides the price of the products, you only have to pay the shipping cost. The shipping cost is displayed during the checkout process and also in the order confirmation, that you will receive via email. 

The expected delivery date will be shown clearly during the checkout process and the order confirmation. Notice that we do not ship your order before all the items are in stock. You will receive an e-mail notification if the shipment of your order has been delayed.

We offer free delivery inside the EU, when the order amount is over EUR 199. We do not ship to other countries than mentioned below.

Country Price
Luxembourg EUR 7.95
Estonia, Hungary, Latvia, Lithuania, Slovakia, Slovenia EUR 27.50
Iceland, Greece EUR 42.00
Denmark, Faroe Islands, Greenland Click here
Sweden Click here
Norway Click here
Finland Click here
Netherlands Click here
Belgium Click here
Germany Click here
Austria Click here
Switzerland Click here
Poland Click here
France Click here
Spain, Portugal Click here
United Kingdom Click here
Ireland Click here
Italy Click here
Czech Replublic Click here
USA Click here
Mexico Click here

Tracking

When your order is shipped, you will receive an email with a link to the Track-and-Trace information of your parcel.

Right of Returns (Right of Withdrawal)

Should you regret your purchase; any product can be returned within 180 days. The right of withdrawal is expiring after 180 days after receiving the order. At the same time you have to inform us about the withdrawal via email, write to email@skatepro.com, or phone, call +44 330 027 0202. You can also choose to use our standard withdrawal form and send this along with the return. If you want to make use of your right of withdrawal, it is not sufficient to just reject the acceptance of the order without notifying us about the withdrawal.

Return:
If you regret your purchase, you should return your order without any unnecessary delays, and latest within 14 days. You have to pay yourself for the return shipping costs. From the point of the delivery, you are responsible for the condition of the goods.

You must return the products in the same condition and quantity as they were when you received them, if you want to make use of your right of withdrawal after the 15th until the 180th day after receiving your order.

The goods can be returned employing the following methods:

  • By returning your order
  • You are welcome to use our standard withdrawal form and send this along with your return (see Appendix I)

Always remember to attach your order number when returning ordered items. You can do this by adding the enclosed return note to your return parcel or by printing the return form from our website, filling it out and adding it to the parcel with your return items. Note that the product’s condition is your responsibility from the time of delivery, until it is returned to us. Therefore, make sure to securely wrap the items you wish to return.

Customs and Tax

Tax free shopping for non-EU countries. When importing the goods to your own country, you may have to pay tax (VAT and customs duties) in your country. In some cases you will also have to pay customs and possibly a handling fee.

VAT Refund

If you are a citizen of a non-EU country, and received an order with VAT (delivery to a country within EU), then you can get a refund of the VAT that you paid. In order to do that, you have to send us the original invoice with a stamp from the customs of the country in EU, you are leaving, when travelling back to your home land. This document needs to be sent to SkatePro latest 2½ months after the goods has been exported outside of the EU.

We charge an administration fee of EUR 20 per invoice, which will be subtracted from the refunded VAT.

About SkatePro skate shop