180 days Return Policy
Products you buy at SkatePro can be returned / exchanged within 180 days! We offer convenient returns - and of course – full money back guarantee.
Received the wrong products
Do not start using the products. Contact us first via email or call us at +45 86 76 36 96 and tell us about the problem.
Exchange or return products
No problem :-) You just return the product in the same condition and quantity, as received, that is, the product must be new and unused – and must be returned within 180 days after receipt.
You can do this as follows:
- Print the return form (print here), fill it out and put it together with the return parcel.
- Put the item in the original product packaging and wrap it securely (a cardboard box, a bubble envelope or some thick paper). Please note that if the original product packaging is damaged, you must pay EUR 15.
- You can return the product by shipping it to our address in Denmark. You have to pay yourself for the return shiiping of the order.
Our address in Denmark is:
If the product size does not fit, and you want another size, SkatePro will ship you the alternative size to you free of charge.
Warranty - defective product
Do not send the product to us, before you've agreed this with us. Write an email to our customer service - remember the order number, product name and detailed description of the problem. Please attach several pictures, where you can see the defect clearly. This often makes it easy for us to handle your complaint, and in many cases, avoid returning the product to us.
Read more about right of withdrawal.